How can we help?

Yes. Spinzz is operated by Crowntech N.V. and licensed by the Curaçao Gaming Authority under licence OGL/2024/112/0974. Every game runs on certified RNGs and our published RTP figures are audited quarterly.

Crypto withdrawals are usually processed within 15 minutes. Bank transfers take 1–3 business days. Pending withdrawals can be cancelled from your Wallet at any time.

No. Almost every slot on Spinzz has a demo mode you can play without an account or a deposit — look for “Demo mode” on the game tile.

The deposit match carries a 35x wagering requirement on the bonus amount. The 200 free spins are wager-free — whatever you win from them is instantly withdrawable cash.

Open My Account and go to Verification. Upload a photo ID and a proof of address issued in the last three months; both are reviewed within 24 hours and you keep playing while they are in the queue.

Visa and Mastercard, Skrill, Neteller, paysafecard and MiFinity, plus Bitcoin, Ethereum and Tether. Crypto deposits clear in about ten minutes and carry a 15% boost; cards are instant.

A 35x requirement means the bonus amount has to be wagered thirty-five times before bonus funds become withdrawable cash. Your own deposit is never locked — it is always yours to withdraw.

Yes. Open My Account, choose Edit profile and change the number; we send a code to the new one to confirm it. Your username cannot be changed once the account exists.

Deposit, loss and session limits live under Responsible Gaming in My Account. A tighter limit applies immediately; a looser one takes 24 hours, which is a cooling-off period we do not shorten on request.

Every connection is TLS-encrypted and documents you upload are stored encrypted and seen only by the verification team. We never sell personal data, and you can request a copy or deletion of yours at any time.